When you place an order on surfsprite.com,you'll receive an order confirmation email within 24 hours. Typically, it takes 7-15 days to complete delivery after order confirmation. Due to international logistics, the actual delivery time may vary.

Surfsprite reserves the right to modify this policy at any time without prior notice.And Surfsprite reserves the right of final interpretation of all terms and conditions.

——————Shipping Methods and Fees——————

For all products, you only pay the listed price—there are no additional shipping fees, as shipping costs are covered by Surfsprite. Due to the variable nature of international shipping timelines and
costs, Surfsprite selects the most suitable shipping provider at the time of order, without a specific carrier designation.

——————Shipping Risks——————

International shipping times can fluctuate due to unforeseen circumstances. Once your order is in transit, please monitor the tracking information closely. Surfsprite will assist you in obtaining real-time updates from the shipping provider as needed, though final delivery timelines are subject to carrier updates.

If your order requires freight shipping,the carrier will contact you to arrange delivery. Please ensure your contact information (email and phone number) is accurate to avoid any delays. Should the carrier be unable to reach you, or if you cannot accept the delivery, additional storage fees may apply.

A person aged 18 or older must be present to accept all freight deliveries, and assistance may be required to unload items from the truck. Before signing for your order, inspect it thoroughly. The delivery driver should wait until you have confirmed the item’s condition before departing. Please note that external box damage does not always indicate product damage, and undamaged packaging does not guarantee the product’s condition.

Once you sign for an order, neither party can file a claim with the carrier. If you discover any damage during delivery, write “Refused due to damage” on the bill of lading, refuse the shipment, and return it to the driver. Take photos of the damaged product and the bill of lading showing “Refused due to damage,” and email these along with your order details (order number, product name, quantity) to support@surfsprite.com. We will use this information to assist you in filing a claim with the carrier or arrange for a replacement product.

——————Return——————

If your product needs to be returned, you need to find international logistics to send the product back, pay the shipping fee, and ensure that the product will not affect secondary sales after it is returned.